Refunds
If for any reason you need to return or exchange a product, our Return and Refund process is designed to assist you. Please carefully read and follow the instructions below to initiate a return or refund.
How to Initiate a Return or Refund
- Fill out the Return and Refund Form on this page with accurate and complete information.
- Our Customer Support team will review your form and provide you with a Return Merchandise Authorization (RMA) number within 10 business days.
- Once you receive the RMA number, securely package the product along with the RMA number clearly marked on the outside of the package.
- Ship the product back to us using a trackable shipping method. Please note that return shipping costs are your responsibility.
- Upon receiving the returned product and verifying its condition, we will process your requested resolution within 14 business days.
Need more details?
Monday – Thursday 9 – 16
Friday 8 – 15 EET
Phone +330745049922
Email: [email protected]