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Frequently Asked Questions

Manufacturing & Quality

Our exquisite products are proudly designed and manufactured in our state-of-the-art studio located in Romania. This allows us to maintain a close eye on quality, craftsmanship, and the ethical production of every item.

Our manufacturing process is driven by a dedication to excellence. We combine cutting-edge technology with the expertise of skilled artisans to create garments that exude elegance and charm. We prioritize attention to detail, ensuring that each piece embodies the essence of YOU IN SPOTLIGHT.

Quality is paramount to us. From the selection of premium materials to the final touches, we maintain rigorous quality control processes. Each item undergoes thorough inspections to ensure it meets our standards of excellence before reaching our customers.

Discounts & Promotions

Yes, we periodically offer special promotions and discounts to our valued customers. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest offers.

You’ll receive timely notifications about exclusive offers, new arrivals, and exciting events.

Can I combine multiple promotions or discounts in one order?

Typically, our promotions and discounts cannot be combined in a single order. Each promotion is designed to provide you with the best value for specific products or collections. Please refer to the terms and conditions of each promotion for details.

Are your promotions available internationally?

Yes, our promotions and discounts are available to customers worldwide, including those in the EU and beyond. We want to make it easy for everyone to enjoy the elegance and charm of our products.

How long do your promotions usually last?

The duration of our promotions may vary. Some promotions are available for a limited time, while others may be part of special seasonal events. Be sure to check the promotion’s details for its specific start and end dates.

Do you offer discounts to local customers in Romania?

Yes, we appreciate our local customers in Romania and occasionally offer special discounts or promotions that may apply to orders within the country. Keep an eye on our website and newsletter for these opportunities.

Orders

Can I place an order if I’m located in the European Union (EU)?

Absolutely! We proudly serve customers in the EU and offer shipping to various EU countries. Simply select your country during checkout, and we’ll ensure your order reaches you.

How do I know if you ship to my country within the EU?

We ship to a wide range of countries within the EU. When you proceed to checkout, you’ll be able to select your country from the list of available shipping destinations.

Shipping costs for EU orders may vary based on your location and the shipping method you choose. You can find detailed information about shipping rates on our checkout page.

How long does it take to receive my order within the EU?

The delivery time for EU orders depends on your location, but our standard shipping is within 7 working days.

 

What if I receive a damaged or incorrect item in my EU order?

If you receive a damaged or incorrect item, please contact our Customer Support team.

 

Are your products compliant with EU regulations?

Yes, our products meet applicable EU regulations and standards. We prioritize the safety, quality, and satisfaction of our EU customers.

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